Terms and conditions of sale

You always get the best prices when you book via Steel House Copenhagen’s own website. Naturally, you are also welcome to book via one of our employees by e-mail or telephone, but you will be charged a booking fee of DKK 100,- per reservation per night.

When making a booking, you will be asked to choose whether or not you want your reservation to be flexible. You can also see the price difference if you are in doubt about what to choose.

If you choose a non-flexible booking, your stay cannot be changed or refunded once it is booked. We therefore recommend flexible booking, which allows you to amend and cancel your stay free of charge, right up until 23:59 two days before your arrival.

If you wish to change an existing booking made via our website – subject to booking conditions – the amendment should be made via Steel House Copenhagen’s website. You are also welcome to contact us, but an amendment fee of DKK 100,- per amendment will apply.

In the event that you are trying to cancel your booking later than the conditions allow, you will be informed of this. The credit card number given will then be debited according to the cancellation conditions of the special offer concerned.

A confirmation of the cancellation will be sent to the e-mail address specified. This confirmation is your
guarantee that the bed or dorm/room has been cancelled.

It is possible to reserve up to 10 rooms or 20 beds on Steel House Copenhagen’s website, on flexible terms. To reserve additional rooms/beds, you should select non-flexible prices, which is the lowest price we can offer your group.

If you require more rooms than you can reserve online, or need more flexible terms for your group reservation, you are welcome to contact us at book@arp-hansen.dk, and we will often be able to offer you a flexible price that will, however, be slightly higher than you can find on the website.
All prices include VAT, service and environmental charges.

The agreed prices are based on the information you provided at time of booking. If, prior to or during your stay, there is a change to the arrival or departure time, the number of people staying or the like, Steel House Copenhagen reserves the right to change the agreed prices.

The bed or dorm/room is at your disposal from 15.00 on the day of arrival until 11.00 on the day of departure. If the departure time is not observed, Steel House Copenhagen reserves the right to charge you for the bed or dorm/room according to current list prices.

If you do not check in on the arrival date stated, you forfeit your right to use the bed or dorm/room for the remaining nights you have booked. If you wish to make use of the reservation after the original arrival date, it is your responsibility to contact Steel House Copenhagen on the scheduled check-in date at the latest. This must be in writing (by e-mail) and applies to all reservation types.


Complaints

Your satisfaction is important to us. Please always contact Steel House Copenhagen's reception, which will help sort out any misunderstandings. In the event that we are unable to resolve the matter, you can contact the Complaints Board for Hotel, Restaurant and Tourism via hrt-ankenaevn.dk or via ec.europa.eu/odr.

 

Credit card fee

From 1 October 2011, payees can opt to pass on the credit card fee to the customer. This applies to international credit cards issued in Denmark and abroad, such as Mastercard, Visa (not Visa/Dankort), American Express and Visa Electron

Danish and foreign credit cards are subject to a fee of 0.75%–3.00%, depending on the credit card used.

Please note: 
The fee covers the current price that we as a business pay for credit card acquisition at Nets (PBS)

The following cards are not subject to a fee:
There is no fee for Visa/Dankort when the card is used in Denmark.
Please note that you will be required to use your PIN code to pay by credit card at the hotel.